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Terms and Conditions

Terms and Conditions

  1. Course Fees & Payment Plans All course fees are non-refundable. Payment plans are available through Klarna. All payments must be completed in full before the course commences. Payment plans are subject to Klarna’s terms and conditions.
  2. Online Courses Our e-learning programs include an online theory exam, which must be passed with a minimum score of 95%. If the score is below 95%, the student will be required to retake the test. Upon successful completion of the exam, a digital certificate will be emailed within 72 hours.
  3. E-Courses with Practical Assessments If your course includes a practical assessment, students must book their practical exam within 12 months of completing the course.
    • If a student does not pass the practical exam on their first attempt, they are allowed:
      • 1st attempt: Free of charge
      • 2nd attempt: £45
      • 3rd attempt: £75
      • After 3 attempts, each additional attempt will be £75, up to 6 attempts. If a student still fails after 6 attempts, they will no longer be eligible to take the exam.
    • The practical exam must be booked at least 6 weeks in advance. Cancellations must be made 48 hours in advance, or the fee paid will be forfeited. The practical exam fee must be paid upon booking.
    • Once the practical exam is passed, a digital certificate will be sent.
  4. Classroom Courses
    • All classroom course fees are non-refundable. If a student needs to cancel or reschedule their classroom course, a minimum of 72 hours’ notice is required via email. If notice is not given within 72 hours, no refund will be given.
    • If a student becomes ill or cannot attend the course, we may offer to reschedule the course, but this will depend on availability and may result in a delay until the next available session.
    • Students are responsible for providing their own models for certain courses. If a model fails to attend or there are not enough backup models, the course may be impacted, and no refunds will be issued. Students must ensure they have 3 backup models.
  5. Lost Certificates
    • While all certificates are provided digitally, if a student loses their digital certificate, they can purchase a replacement certificate for £15.00.
  6. Age Requirements
    • Classroom courses and courses with practical exams are available to students aged 16 and above.
    • Students can begin online courses at the age of 15 years and 6 months, but they must wait until they are 16 years old to book and attend the practical exam.
  7. SEND (Special Educational Needs and Disabilities) Statement At Vspa Spa and Beauty Academy, we are committed to providing high-quality training to all students. However, due to the specific nature and requirements of our courses, we are currently unable to offer specialized training or adjustments for students with Special Educational Needs and Disabilities (SEND).

We recognize the importance of inclusivity and are continuously reviewing our offerings to ensure accessibility for all students. Should you have any specific requirements, please contact us to discuss your options.

We recommend that students with SEND consult with us prior to booking to understand the suitability of our courses and any reasonable adjustments that may be available.

  1. Course Materials
    • All course materials are provided online and should be accessed via the student portal. No physical workbooks are sent. Students will have access to training videos, course notes, and other digital resources.
  2. Model Requirements
    • Certain courses may require students to bring a model for practical training sessions. Students should prepare a minimum of 3 backup models in case the original model is unavailable.
  3. Cancellation and Rescheduling
  • For any cancellations or rescheduling of courses, a minimum of 72 hours’ notice is required. Failure to provide this notice will result in forfeiting the course fee, and the course cannot be rescheduled.
  1. Disputes & Complaints
  • In the event of a complaint, students are encouraged to contact us directly. We will acknowledge receipt of any complaints within 5 business days and aim to resolve the issue as swiftly as possible. Complaints may take up to 28 days to resolve.
  1. Changes to Terms
  • We reserve the right to change our terms and conditions at any time. Any changes will be communicated to students, and the new terms will be posted on our website.
  1. Legal & Ethical Responsibilities
  • By attending our courses, students agree to follow all relevant legal and ethical guidelines in their work. This includes maintaining strict hygiene practices, obtaining client consent, and adhering to industry regulations.
  1. Liability
  • Vspa Spa and Beauty Academy is not liable for any loss or damage resulting from the student’s participation in the courses or practical assessments. Students are responsible for ensuring they are physically and mentally prepared to undertake the training.
  1. Data Protection
  • All personal data will be stored in compliance with the Data Protection Act 2018 and GDPR regulations. Students’ information will be used solely for the purposes of course administration and communication.

 

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